Refund policy

Refund & Return Policy

30-Day Satisfaction Guarantee:

• If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.

• Returns must be initiated within 30 days of delivery.

• Proof of purchase is required.

Return Process:

• Contact our customer support at hello@tryolibia.com or at our toll-free phone number 1 (307) 888-6096 with your order number and reason for return.

• Our team will provide you with return instructions and the appropriate return address.

• Ship the item(s) back to the provided address:

• Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method.

• Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

• Exchanges are subject to product availability.

• If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product.

• We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:

• Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.