Refund policy

Refund & Return Policy

60-Day Satisfaction Guarantee:

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

 Items must be unused, unworn, and in their original packaging.

 Returns must be initiated within 30 days of delivery.

 Proof of purchase is required.

Return Process:
 Contact our customer support at hello@tryolibia.com or at our toll-free phone       number 1 (307) 888-6096 with your order number and reason for return.

 Our team will provide you with return instructions and the appropriate return address.

 Ship the item(s) back to the provided address:

 Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

 Refunds will be issued to the original payment method.

 Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

 Exchanges are subject to product availability.

 If the desired item is out of stock, a refund will be issued instead.

Subscriptions & Recurring Orders

Subscription Refund Eligibility

If your order includes a subscription, the 60-day money-back guarantee applies only to your first shipment. It is the customer's sole responsibility to manage or cancel the subscription within the 60-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds under any circumstances.
Failure to cancel prior to a renewal billing date does not constitute grounds for a refund. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal.

Automatic Renewal

Your subscription will automatically renew unless cancelled. You will be charged through your payment method every 30 days, or at your selected delivery cadence. By submitting your initial order you expressly agree to the terms of the auto-renewal and understand this subscription policy.

Cancellation

You may cancel your subscription at any time. To avoid a recurring charge, you must cancel at least twenty-four (24) hours before your next scheduled billing date. You can cancel your subscription through your account portal or contact us any time at hello@tryolibia.com. All cancellations are effective as of the last day of the current billing period. No refunds will be issued for renewal charges already processed at the time of cancellation.

Billing Information

You are obligated to provide current, complete, and accurate billing account information. You are responsible for promptly updating all information to keep your account current. Changes can be made through your customer portal or by contacting hello@tryolibia.com

Damaged or Defective Items:

 If you receive a damaged or defective item, please contact us immediately with photos of the product.

 We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:

 Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.